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autogoodshub

Refund policy


By placing an order with us, you confirm that you have read, understood, and accepted the following policies.

1. Order Cancellation Policy

To ensure fast and efficient order processing, all orders are initiated immediately after confirmation. We cannot accept order cancellation requests once an order is confirmed.

  • We strongly recommend you carefully review your selected products, quantities, and order details before finalizing your purchase.
  • If you have questions or need assistance before placing an order, please contact our customer support team via the email listed in the website footer.

Thank you for your understanding and cooperation.

2. Returns Policy

We only accept returns for products shipped by us, and solely in cases where the item is faulty due to our error (e.g., wrong item sent, item arrives damaged). To be eligible for a return, you must meet the following requirements:

  1. Proof of Purchase: The returned item(s) must be accompanied by valid proof of purchase (e.g., order receipt, order screenshot).
  2. Prior Confirmation: Before initiating a return, contact our customer service to confirm the issue and obtain the official return address.
    • Returns sent without our prior confirmation cannot be guaranteed for delivery to our return facility, and no refund will be provided in such cases.
  3. Do Not Use Package Address: Do not send returns to the address printed on your original package (this is not our return address). We will not take responsibility for packages sent without our confirmation.
  4. Return Shipping Costs: You are responsible for covering all shipping costs associated with returning items. These shipping costs are non-refundable.

For additional details about returns, please contact our support team via the email in the website footer.

3. Refunds Policy

3.1 Refund Application Deadline & Ineligible Cases

  • Deadline: To apply for a refund, you must submit photos as evidence of damaged/broken items within 7 days of receiving the order. No refunds or exchanges will be offered if more than 7 days have passed since delivery.
  • Ineligible Scenarios: Refunds will NOT be provided in the following cases:
    • Unsuccessful delivery due to an incorrect shipping address you provided, or your unavailability to receive the package.
    • Loss of products due to security issues in your residential area (if the shipping carrier confirms successful delivery).
    • Your refusal to accept the delivered package.
    • Shipping fees once the item has been shipped.

3.2 Refund Process

  1. Once we receive and inspect your returned item, we will send you an email to confirm receipt of the item.
  2. We will then notify you via email whether your refund request is approved or rejected.
  3. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method (e.g., credit card) within a specified number of business days.

3.3 Troubleshooting: Missing Refunds

If you have not received your refund after approval, please follow these steps:

  1. Double-check your bank account or payment method details to ensure accuracy.
  2. Contact your credit card company – refunds may take time to be officially posted to your account.
  3. Contact your bank – most financial institutions require a 3–10 business day processing period for refunds to appear.

If you have completed the above steps and still have not received your refund, please contact us via the email in the website footer.