Welcome to our store

autogoodshub

Faq

1. How to Order?

Please follow our shopping guide for the best shopping experience:

  1. Search for products based on your needs.
  2. Select the product type, size, and color.
  3. Add the selected items to your cart and proceed to checkout.
  4. Review your order summary. If there are any issues, contact us within 24 hours.
  5. Track your order shipment status on our website.

2. Can I Change My Shipping Address or Design Options After Placing an Order?

Yes. You can modify your shipping address or options (such as size, color, quotes, etc.) on your own within the first 24 hours after placing the order.

After this 24-hour window, please contact us via live chat so we can check the feasibility of your request. Please note that we cannot guarantee the changes can still be made at this stage.

Important: Any edit requests submitted after the 24-hour period, even if approved initially, will no longer be allowed.

3. What Does the Total Price Include?

Your total payment = Product prices + Shipping fee

  • Discount codes only apply to product prices, not the total payment.
  • The shipping fee is calculated based on your shipping destination.
  • Taxes are only required in certain countries. For detailed explanations, please refer to the relevant question below.

4. Why Does My Tracking Number Not Work?

Tracking information is usually updated within 1-2 business days. However, in some cases (e.g., network failures or heavy workloads during sale seasons), postal workers may skip package scanning. We have encountered many instances where packages were not scanned by local post offices but still arrived on time.

If the tracking information is not updated within the next few days, we recommend contacting the shipping carrier directly to obtain an accurate delivery timeframe.

5. What Payment Methods Are Accepted/Unaccepted?

Accepted Payment Methods:

  • Credit/Debit cards (VISA, MasterCard, AMEX)
  • PayPal

Unaccepted Payment Methods:

  • Personal checks
  • Money orders
  • Direct bank transfers
  • Cash on delivery (COD)

6. When Will My Card Be Charged?

Your card will be charged immediately after your order is successfully placed.

7. When Will I Receive My Refund?

All refunds will be credited back to your original payment method.

  • If you paid via credit or debit card: The refund amount typically appears in your payment account within 3-10 business days, depending on your bank’s processing time.

If the refund has not been posted to your account within this period, please contact your card-issuing bank for further assistance.

8. Why Are My Items Shipped Separately?

Your order may be shipped in separate packages (arriving at different times) for the following reasons:

  • Orders containing multiple product types may source items from different suppliers.
  • The product you ordered is out of stock at the nearest warehouse.
  • Disruptions due to weather or social conditions require shipping from an alternative warehouse.

Rest assured: You will only be charged one combined shipping fee for all items in your order during checkout.

You will receive a shipping notification for each individual shipment in your order. If the second package does not arrive within a few days of the first, please contact us via live chat for immediate assistance.

9. Where Do We Ship From?

We are a global company with multiple fulfillment centers worldwide.

All orders are shipped from the fulfillment center closest to your shipping address, provided that the center has sufficient stock of your ordered items.

10. Is Ordering Online Secure?

Yes. We take the highest level of care to protect the information you provide when placing an order through our online store (or any other channel). The server hosting our store encrypts the transmission of all credit card and personal customer information using the internet-standard SSL (Secure Sockets Layer) protocol.

11. Is It Safe to Use My Credit Card on Your Website?

To ensure a secure payment process, our website uses a professional credit card processor to provide a reliable and secure online payment gateway. All data is encrypted using AES-256 encryption technology.

12. Is My Personal Information Kept Private?

Any information you share with us is treated as private and confidential. We will never share, rent, or sell your personal information without your explicit consent, except when required by law.